Pastoral Care

At Hillcrest we have very high expectations of our students. Great emphasis is placed on hard work, achievement and high standards of behaviour.



At Hillcrest, the care and guidance of students are most important to us. The school promotes a strong caring ethos where every child is treated as an individual. A wholehearted interest in the welfare and progress of all children is an essential quality for everyone working in the school. If students are to achieve their full potential they need to feel happy and secure within the school community.

Our pastoral system plays a key role in our commitment to promote British Values by instilling in all students a clear sense of right and wrong by being tolerant and respectful of the needs of all members of our school community.


Key Pastoral Staff

  • Deputy Headteacher (Pastoral) – Mr S Connor-Hemming – (
  • SENDCO – Mrs J Penn (
  • Senior Learning Mentor and Designated Mental Health Lead – Mrs M Bunce (


Our Pastoral System

  • Students are organized in three Colleges dependent on their age.
  • Nightingale College: ( Years 7 only) College Learning Leader – Miss E King (
  • Rosa Parks College: (vertically mixed Years 8 and 9) College Learning Leader – Miss A Adenike (
  • Malala College:  (vertically mixed Years 10 and 11) College Learning Leader – Mr S Kennard (

Safeguarding and Student Welfare

Safeguarding and Student Welfare

We have robust safeguarding procedures in school to protect students who may experience neglect, physical abuse, emotional abuse and sexual abuse. Our Designated Safeguarding Leader is Mr Connor-Hemming (Deputy Headteacher). Parents / Carers can also contact Mrs Penn and Mrs Bunce (Deputy Safeguarding Leaders).  If they have any concerns about their child’s well-being. Mrs Bunce is also our Looked After Co-ordinator and works with external agencies to support children in care. Further information can be found in our Safeguarding and Child Protection policies.

If we have concerns about the welfare of any students we will endeavour to contact parents/carers as soon as possible to share these concerns. However, our first priority is a student’s welfare and therefore there may be occasions when our concern about a student means that we have to consult other agencies even before we contact parents/carers.  These procedures have been laid down by the Birmingham Safeguarding Children’s Board in compliance with the Right Help Right Time Service. If you want to know more about this procedure, please contact Mr Connor-Hemming (Deputy Headteacher and Designated Safeguarding Lead).

The Zone

The Zone

Students can access ‘The Zone’ throughout the school day and seek support in all aspects of the pastoral system. Mrs Bunce, our Senior Learning Mentor is a non-teaching member of staff is based in ‘The Zone’ throughout the day and is accessible to all students.

The Learning Base

The Learning Base

The ‘Base’ is used particularly by students where English is not their first language. A range of lunchtime activities take place in this area to allow students with different languages to positively work together to support each other. The ‘Base’ is also our Inclusion Centre and provides daily support for all students with Special Educational Needs and disabilities.Please contact Mrs Penn (SENDCO) if you have any questions about your daughters learning needs.

Medical and Emotional Well-Being Needs

Medical and Emotional Well-Being Needs

Students are able to access ‘Student Reception’ throughout the day for any needs they may have. These may include when students are feeling unwell or returning any correspondence from school. Medication can be stored safely in student reception for students to use during the day. Parents/carers should provide a letter outlining the frequency and reason for any medication required to be administered in school.

Our School Nurse is Sandra Wakelam. Sandra works as part of the South West School Nurse Team. The service is based at Quinton Lane Health Centre, 27 Quinton Lane, Quinton, Birmingham. B32 2TR (0121 4663510).

She can also be contacted via email:

Sandra operates a fortnightly drop-in session in school (Tuesday lunchtime) for students and parents/carers. In addition, there is a weekly school nurse community clinic at Quinton Lane, which is held every Monday from 3.00pm-5.00pm. An appointment for this can be made on the above number, or young people and parents/carers may prefer to drop in.

We have an Emotional Well-Being Practitioner in school (Baljit Nhal) who supports identified students who are experiencing emotional difficulties. Please contact Mrs Bunce (Designated Mental Health Lead) if you would like to discuss your child’s emotional well-being.

Alternatively, students and parents/carers can access support for a wide range of emotional issues at PAUSE in the city centre. This is a walk-in center that is open seven days a week. It is located at 21 Digbeth, Birmingham, B5 6BJ.

Personal Social Development

Personal Social Development

The ‘Personal Social Development’ programme is delivered to all students in Years 7-11. The programme covers all aspects of personal development including study skills, personal relationships, moral and social awareness, citizenship, careers, health education and social issues.

A key aspect of this programme is focused on empowering our students to keep themselves safe at all times, particularly out of school both off and online. E-safety is central to the work we do in this area, specifically in relation to the risks of child sexual exploitation, people trafficking, gang culture and extremist radicalisation.

We also focus on more sensitive issues that may play a significant role in the lives of our students, notably the issue of Forced Marriage, Honour-based violence, LGBT and Female Genital Mutilation.

Our ‘Theme of the Week’ schedule allows us to cover many of the issues outlined above in assemblies and form period activities. We actively engage with a range of external agencies and our students have the opportunity to participate in workshops delivered by medical professionals, the police, the Counter Terrorism Team, to name a few.

Central to our wider curriculum provision is the promotion of British Values designed to ensure our students value the importance of the law and the principles of democracy, as well as playing their role as tolerant citizens in an increasingly diverse society. Further information can be found in our ‘Relationships and Sex Education’ and ‘Preventing Extremism’ policies.

The school offers a challenging programme of visits, residential experiences, and foreign exchanges. The willingness of staff to contribute to extra-curricular activities is widely evident and greatly appreciated. We have a multi-purpose prayer room that is open to students from all religious backgrounds throughout the day.   As a result, our students celebrate different religious festivals and embrace the diverse nature of our school community.

Student Voice

Student Voice

Students actively participate in many aspects of school life. There are annual elections for key positions of responsibility, notably College Prefects. Each form group elects 3-4 students to represent their College as a Prefect. The team of prefects will then elect four members to represent their College on the ‘School Parliament’.

As a result, students play a key role in making important decisions in many aspects of school life. Additionally, students can be elected to the posts of Form Captains, IAG representatives, Literacy Champions and Sports Captains. We value the importance of democracy by ensuring students play an active role in driving forward whole school events and initiatives. Student voice is a key element of our school development.


Independent Advice and Guidance

Independent Advice and Guidance

Students in all year groups receive a high level of careers guidance and support from specialist careers advisers. Students in Years 11 – 13 have a minimum of two careers interviews each year. Students in Year 10 have an initial interview as part of the process.

All students in Years 7 – 11 participate in a range of careers related activities throughout the year and have access to our IAG room to research careers for themselves. We have an annual ‘National Careers Fortnight’ each March.

During this time all lessons are geared towards careers and there are a series of lunchtime workshops and assemblies on a wide range of career-related issues. Students have the opportunity to organise their own work experience placements at the end of Year 11.


Communication with Parents/Carers

Communication with Parents/Carers

The support and involvement of parents/carers, is vital and a major factor in the schools’ success. Parents are always made welcome in the school. We also keep in contact via the ‘The Hillcrest Messenger’, regular letters, parent/carer meetings, reports and progress files and the Hillcrest website. Parents/carers are asked to sign a ‘Home School Agreement’ when their child starts at Hillcrest School.

The agreement aims to enhance partnerships between parents and the school and sets out the role of the school, parents/carers and student.  Parents/carers have a key role to play in ensuring students attend school every day and arrive at school on time.

Please refer to our ‘Attendance Matters’ policy for further guidance on what to do if your child is absent from school. The policy reinforces the messages that if a student has attendance below 95% the school will view this as unsatisfactory and attendance below 92% will result in parents/carers being invited into school to meet our Educational Welfare Officer.